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Cancellation and Refund Policy

Cancellation and Refund Policy

At Goldfinch Technologies, we understand that sometimes plans change, and flexibility is key. Our Cancellation and Refund Policy is designed to accommodate your needs while ensuring transparency and fairness. Please take a moment to review the following guidelines:

Cancellation Policy:

  1. Order Cancellation:
    • You may cancel your order within 24 hours of placing it, free of charge.
    • After 24 hours, a cancellation fee may apply based on the progress of your order.
  2. Service Cancellation:
    • If you wish to cancel a service subscription, please notify us at least 7 days before the next billing cycle to avoid charges for the upcoming period.

Refund Policy:

  1. Product Refunds:
    • Eligible products may be refunded within 30 days of the purchase date.
    • Products must be returned in their original condition, and the customer is responsible for return shipping costs.
  2. Service Refunds:
    • Refunds for services will be considered on a case-by-case basis.
    • If a service is canceled within the initial trial period, a full refund will be issued.
  3. Digital Products:
    • Refunds for digital products are subject to the specific terms outlined during the purchase process.
    • Once a digital product has been downloaded or accessed, refunds may not be applicable.

How to Request a Cancellation or Refund:

  1. Contact Customer Support:
    • To initiate a cancellation or refund, please contact our customer support team through the designated channels on our website.
  2. Provide Order Details:
    • When requesting a refund, provide your order details, including the order number and a brief explanation of the reason for the request.
  3. Verification Process:
    • Our team will review your request and may contact you for additional information.
    • Refunds will be processed promptly after the verification process is complete.

Exceptions:

  • Certain products or services may have specific terms and conditions that override the general policy. Please refer to the terms provided during the purchase process.

Contact Information:

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team at support@goldfinchtech.com.

Thank you for choosing Goldfinch Technologies. We appreciate your trust in our products and services.

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